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Careers
Competitive Pay That Rewards Your Skills
Industry-leading wages, performance bonuses, and incentives that recognize the work you put in. You’ll be paid well for doing excellent work.
Benefits That Actually Matter
Comprehensive insurance coverage, paid time off, and the tools and equipment you need to succeed. Clean vehicles, quality gear, and the support to do your job right.
A Career Path, Not Just a Job
Ongoing training, clear advancement opportunities, and year-round consistent work. Team events throughout the year because work should be something you actually enjoy showing up to.
The Principles We Live By
Big Cat is built on more than just fixing pipes and HVAC systems. Here’s what matters to us and how it shows up in the day-to-day work:
- Integrity. Honesty isn’t optional here. If a customer doesn’t need a repair, we tell them. If there’s a better way to solve the problem, we share it. This applies to how we treat our team, too. Straight talk, always.
- Quality Craftsmanship. We take pride in doing things right the first time. Shortcuts don’t fly here. You’ll have the tools, training, and support to deliver work you can be proud of.
- Customer Experience. Our reputation is built on treating people well. That means showing up on time, communicating clearly, and leaving homes cleaner than we found them. Every interaction matters.
- Team Success. We win together. Whether you’re on a service call, running an install, or working in the shop, your role matters. We celebrate wins as a team and support each other when things get tough.
- Community Connection. Big Cat is locally owned and operated in southeastern Colorado. We’re your neighbors. That means being good stewards of this place we all call home and giving back whenever we can.
- Growth Mindset. We invest in our people. Training isn’t a one-time thing, it’s ongoing. If you want to advance, learn new skills, or take on more responsibility, there’s a path forward here.
We’re actively hiring talented technicians who want to be part of something they can be proud of. Whether you’re an experienced tradesperson or just getting started in the industry, we’d like to meet you.
Customer Service Representative (CSR)
The Voice of Big Cat
Our CSRs are the heartbeat of the company — the first impression, the calm in the chaos, and the friendly voice that helps customers feel taken care of. You don’t need years of call center experience to succeed here. What you need is patience, warmth, professionalism, and the ability to smile through the phone.
What You’ll Do
- Answer inbound calls & help customers with scheduling
- Support our technicians and dispatch team
- Deliver 5-star customer experiences on every call
- Solve problems and communicate clearly with clients and teammates
Plumbing / HVAC Helper
The Perfect Entry Point Into the Trades
This is a hands-on learning role designed for someone who wants a career path in the industry. You’ll work side-by-side with experienced technicians and installers, learning the craft the right way — with encouragement, structure, and real opportunity.
What You’ll Do
- Assist technicians and installers with daily tasks
- Carry tools, prepare materials, and help keep job sites clean
- Learn plumbing & HVAC fundamentals
- Grow into a Lead Installer or Technician role
Excavator / Lining Installer
The Problem-Solver Behind the Scenes
Our excavation & lining team handles the heavy-duty work that keeps homes safe and functioning. This role is for someone who enjoys physical work, big equipment, and solving real-world problems that matter.
What You’ll Do
- Operate excavation equipment (or learn to!)
- Assist with sewer lining, digging, and pipe replacement
- Ensure safe, clean, professional job sites
- Work closely with our sewer sales & plumbing teams
Plumbing Technician
Where Skill Meets Professionalism
Our plumbing techs are true pros — highly trained, trusted, and known for their craftsmanship and customer care. If you’re a problem-solver who takes pride in your work, you’ll thrive here.
What You’ll Do
- Diagnose and repair residential plumbing issues
- Provide customers with clear options and solutions
- Work with modern tools, parts, and support systems
- Represent Big Cat with integrity and professionalism
HVAC Technician
Comfort Experts With a Customer-First Mindset
As an HVAC tech at Big Cat, you’ll handle heating and cooling diagnostics, repairs, and maintenance while supported by top-tier equipment, dispatching, training, and leadership.
What You’ll Do
- Diagnose and repair furnaces, ACs, and heat pumps
- Provide honest, clear recommendations to homeowners
- Maintain high safety and installation standards
- Deliver exceptional customer service
Service Manager
A Leader Who Builds Leaders
This role is less about “managing” and more about coaching, developing, and empowering our service team. We’re looking for someone who cares about people, understands KPIs, and loves building a winning team.
What You’ll Do
- Lead and develop technicians
- Review performance metrics and coaching plans
- Support team morale, culture, and success
- Ensure customers receive top-level service
Permits & Install Coordinator
The Organizer Who Keeps Everything Moving Smoothly
You are the connection point between the office, installers, customers, and inspectors. This role is perfect for a detail-driven person who loves structure, communication, and seeing projects come together.
What You’ll Do
- Manage permits, inspections, and installation scheduling
- Communicate with homeowners and field teams
- Ensure paperwork, materials, and timelines stay on track
- Support installers and comfort advisors
Warehouse Specialist (Helper)
The Behind-the-Scenes Hero
Our warehouse team makes everything possible — from stocking trucks to organizing materials and keeping the operation running smoothly.
What You’ll Do
- Stock, organize, and manage inventory
- Assist with loading/unloading deliveries
- Support field teams with materials and equipment
- Maintain a clean and efficient warehouse
HVAC Comfort Advisor (Sales)
The Trusted Advisor — Not the Pushy Salesperson
Our Comfort Advisors help homeowners make informed decisions about their heating and cooling systems. This role is for someone who communicates well, cares about people, and wants to build a long-term, high-earning career.
What You’ll Do
- Visit customers and evaluate HVAC needs
- Present solutions with honesty and clarity
- Work with installers and coordinators to ensure smooth installs
- Deliver a no-pressure, educational buying experience
Sewer Sales Advisor
Helping Homeowners Solve Major Problems With Confidence
This role is perfect for someone who enjoys educating customers, walking them through options, and helping them make big decisions without stress.
What You’ll Do
- Review sewer inspection findings with homeowners
- Present repair, replacement, and lining options
- Coordinate with excavation & lining teams
- Build trust, confidence, and long-term customer relationships
Not sure where you fit? That’s okay. We have technical positions for all personality types, whether you love talking to customers or prefer working behind the scenes. There’s a spot for you here
Ready to Join Big Cat? Start Here.
Who Thrives Here?
Here’s what success looks like at Big Cat. If this sounds like you, we want to hear from you.
- Honest and reliable. Shows up when they say they will. Does what they say they’re going to do. People can count on them.
- Takes pride in their work. Cutting corners isn’t in their vocabulary. Wants to do the job right, and it bothers them when things aren’t done well.
- Willing to learn. Whether starting out or with years under their belt, open to new techniques, better ways of doing things, and growing their skills.
- Treats people with respect. Customers, teammates, people’s homes—it all matters. Understands that how people are treated is just as important as the work being done.
- Team player. Gets that everyone’s role matters. Willing to help others succeed, ask for help when needed, and contribute to something bigger than themselves.
- Brings good energy. Work can be tough. Things break, problems arise, days get long. But tackles challenges without dragging everyone else down.
If this describes you, fill out the application and let’s see if Big Cat is the right fit. This could be the last job application you ever fill out.
Colorado Springs Calls Big Cat
Home problems don’t wait for a convenient time, and we don’t expect you to wait either. Big Cat shows up ready to solve the issue and make things easier for you. We help homeowners all over Colorado Springs, including:
All Service Areas